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I'm glad that the ads are running again. Reading through your blog post, it seems entirely possible that the @welcome variable not being defined could cause an

I'm glad that the ads are running again. Reading through your blog post, it seems entirely possible that the @welcome variable not being defined could cause an issue with conversion tracking (although I don't have any first-hand knowledge). I wonder if the AdWords rep worked to make sure that the issue got escalated/resolved, but was working under the impression that you didn't need to be contacted back afterwards?

swombat 17y ago
Then that support rep needs to go on a very basic, low level training course, to find out the basic truth that "if you've done the work, you should at least make a token effort to get the credit for the work". I never understand people who go to all sorts of lengths to get something done and then don't get back to you to let you know that it's been done. It always seems suspicious to me (though I like to remind my self not to ascribe to malice what can be perfectly well explained by incompetence).
patio11 17y ago
I specifically requested contact after they had determined the cause of the issue, and $REP_NAME assured me that I would be contacted with results of the investigation. That contact was on August 5th, roughly a week after my initial bug report, five days after my blog post, and a day after the problem had begun to rectify itself (and I posted the blog update). Despite $REP_NAME's assurance that the matter was being looked into and that I would be contacted again when the investigation was complete, I have not heard anything about this matter since August 5th. I value my business relationship with Google. So much so, in fact, that I am increasing my ad spend -- you have the best solution for advertising for small businesses, bar none, warts and all. However, Google's recent performance has not caused me to think that Google values its business relationship with me.

swombat 17y ago

Then that support rep needs to go on a very basic, low level training course, to find out the basic truth that "if you've done the work, you should at least make a token effort to get the credit for the work". I never understand people who go to all sorts of lengths to get something done and then don't get back to you to let you know that it's been done. It always seems suspicious to me (though I like to remind my self not to ascribe to malice what can be perfectly well explained by incompetence).

patio11 17y ago

I specifically requested contact after they had determined the cause of the issue, and $REP_NAME assured me that I would be contacted with results of the investigation. That contact was on August 5th, roughly a week after my initial bug report, five days after my blog post, and a day after the problem had begun to rectify itself (and I posted the blog update). Despite $REP_NAME's assurance that the matter was being looked into and that I would be contacted again when the investigation was complete, I have not heard anything about this matter since August 5th. I value my business relationship with Google. So much so, in fact, that I am increasing my ad spend -- you have the best solution for advertising for small businesses, bar none, warts and all. However, Google's recent performance has not caused me to think that Google values its business relationship with me.