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If your customers have to invoke the "legal system" to get around your incompetence, you've failed in every way that matters.
by dcurtis 17y ago
If your customers have to invoke the "legal system" to get around your incompetence, you've failed in every way that matters.
- jhancock 17y agounfortunately, I do not see this as incompetence. Google has made a choice to not put "enough" of their profits in customer service.
- dcurtis 17y agoThat is the action of an incompetent company.
- brandnewlow 17y agoWell, they seem to have come out $2000 ahead on this one. Perhaps they ran the math and realized "the legal system" was intimidating enough that to deter most who would be forced to look to it for help.
- gjm11 17y agoTo clarify: I was not in the least suggesting that the fact that it might be possible to get your money back from Google by suing them means that Google haven't failed. I was suggesting that it might be a more effective way of getting them to take notice than going through their (clearly rather useless) support channels and blogging about it.