I remember a comment at some point by pg that customer service might be Google's Achilles heel. The evidence is accumulating. Any service that cannot be provide

I remember a comment at some point by pg that customer service might be Google's Achilles heel. The evidence is accumulating. Any service that cannot be provided without it cannot be provided by Google and there is an opportunity to compete. Judging by how keen people are to share google customer service frustrations at any opportunity, I think this is evidence.