8 ms·

If you really mean that they closed your husband's account and walked away with money they owed you, then this seems like exactly what the legal system is made

by gjm11 17y ago

If you really mean that they closed your husband's account and walked away with money they owed you, then this seems like exactly what the legal system is made for. (Though I'd expect them to settle rather than actually go to court, unless they think you're lying outright.)

deleted 17y ago
[deleted]
dcurtis 17y ago
If your customers have to invoke the "legal system" to get around your incompetence, you've failed in every way that matters.
- jhancock 17y ago
  unfortunately, I do not see this as incompetence. Google has made a choice to not put "enough" of their profits in customer service.
  - dcurtis 17y ago
    That is the action of an incompetent company.
    - brandnewlow 17y ago
      Well, they seem to have come out $2000 ahead on this one. Perhaps they ran the math and realized "the legal system" was intimidating enough that to deter most who would be forced to look to it for help.
- gjm11 17y ago
  To clarify: I was not in the least suggesting that the fact that it might be possible to get your money back from Google by suing them means that Google haven't failed. I was suggesting that it might be a more effective way of getting them to take notice than going through their (clearly rather useless) support channels and blogging about it.
ahoyhere 17y ago
He lives in Austria. Which legal system? And even if it was in the US, you'd be very hard-pressed - as a professional - to justify going through the time and effort required, even in small claims court, for $2k. For Google, it is a win/win/win situation... until people holler about it.
- gjm11 17y ago
  If you actually expected them to fight it all the way, that might be true. I suspect, though, that "Google found guilty of stealing customer's money" would be an unpalatable enough headline that they'd settle pretty quickly once the threat was made. But yeah, not being in a country where Google has enough presence to bring them under its jurisdiction could be a problem.
  - ahoyhere 17y ago
    That dude who was on the HuffPost, who sued them for his $700 in missing Adsense money... they fought him in small claims court, even tho their representative was unable to prove a case, they appealed and are dragging it out. You think they want that kind of precedent known?

by gjm11 17y ago

deleted 17y ago

[deleted]

dcurtis 17y ago

If your customers have to invoke the "legal system" to get around your incompetence, you've failed in every way that matters.

jhancock 17y ago
unfortunately, I do not see this as incompetence. Google has made a choice to not put "enough" of their profits in customer service.
- dcurtis 17y ago
  That is the action of an incompetent company.
  - brandnewlow 17y ago
    Well, they seem to have come out $2000 ahead on this one. Perhaps they ran the math and realized "the legal system" was intimidating enough that to deter most who would be forced to look to it for help.
gjm11 17y ago
To clarify: I was not in the least suggesting that the fact that it might be possible to get your money back from Google by suing them means that Google haven't failed. I was suggesting that it might be a more effective way of getting them to take notice than going through their (clearly rather useless) support channels and blogging about it.

ahoyhere 17y ago

He lives in Austria. Which legal system? And even if it was in the US, you'd be very hard-pressed - as a professional - to justify going through the time and effort required, even in small claims court, for $2k. For Google, it is a win/win/win situation... until people holler about it.

gjm11 17y ago
If you actually expected them to fight it all the way, that might be true. I suspect, though, that "Google found guilty of stealing customer's money" would be an unpalatable enough headline that they'd settle pretty quickly once the threat was made. But yeah, not being in a country where Google has enough presence to bring them under its jurisdiction could be a problem.
- ahoyhere 17y ago
  That dude who was on the HuffPost, who sued them for his $700 in missing Adsense money... they fought him in small claims court, even tho their representative was unable to prove a case, they appealed and are dragging it out. You think they want that kind of precedent known?