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So "technically" allowing a number of days to go by without response, not providing a method to escalate an issue, or not providing a method for users to get an

by jemka 17y ago

So "technically" allowing a number of days to go by without response, not providing a method to escalate an issue, or not providing a method for users to get any straight forward answers about a particular situation that Google initiated is, as you said, correct?

jasonkester 17y ago
Hmm... You seem to have ignored the first half of the sentence your responded to. The part that says "Google is really bad at customer service". So no, to repeat: It was poorly communicated, but it's good for business, both for them and for their advertisers.