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On a side note, google should definitely get its act together related to customer service. I have heard so many horror stories about google's indifferent/insign

by ujjwalg 17y ago

On a side note, google should definitely get its act together related to customer service. I have heard so many horror stories about google's indifferent/insignificant customer service lately.

there 17y ago
especially in the instances where they've taken over companies that previously had, at the least, decent support. in postini's web administration panel, there are certain actions that require you to contact support to be done. now that google owns them and you have to contact google, it's a long, painful process.
- ujjwalg 17y ago
  we should just make this post top news at HN for as long as we can.. hopefully someone at google will notice it...
  - jacquesm 17y ago
    while you're at it vote this one up as well: http://news.ycombinator.com/item?id=781751 http://news.ycombinator.com/item?id=781751 it's about this story: http://archlinux.me/dusty/2009/08/23/why-im-quitting-gmail/ http://archlinux.me/dusty/2009/08/23/why-im-quitting-gmail/
jacquesm 17y ago
Side note to your side note: http://blog.taragana.com/index.php/archive/google-kills-anti-scientology-sites-adsense-account/ http://blog.taragana.com/index.php/archive/google-kills-anti... There are plenty more like that. I've also noticed a tendency to adsense account holders to avoid talking about issues in public because this may 'rock the boat'.
- shiranaihito 17y ago
  And the same excuse again: While going through our records recently, we found that your AdSense account has posed a significant risk to our AdWords advertisers
vaksel 17y ago
that's because they are pinching every penny, their support is probably outsourced to some drone farm in india.
10ren 17y ago
"I think I've saved $64 million since we started talking," replied Google. Google, being founded and run by Comp Sci PhDs, wants to automate everything. Though they don't publicize it, they are practically an AI company. Unfortunately if the Google Corporation complaints division succeeds in this automation, the first words spoken by a strong AI probably won't be along the lines of "What hath God wrought", or "I am become the angel of death", but more like "Share and Enjoy". "Share and Enjoy" is the company motto of the hugely successful Sirius Cybernetics Corporation Complaints division, which now covers the major land masses of three medium sized planets and is the only part of the Corporation to have shown a consistent profit in recent years. The motto stands — or rather stood — in three mile high illuminated letters near the Complaints Department spaceport on Eadrax. Unfortunately its weight was such that shortly after it was erected, the ground beneath the letters caved in and they dropped for nearly half their length through the offices of many talented young complaints executives — now deceased. The protruding upper halves of the letters now appear, in the local language, to read "Go stick your head in a pig", and are no longer illuminated, except at times of special celebration. http://flag.blackened.net/dinsdale/dna/book2.html http://flag.blackened.net/dinsdale/dna/book2.html Calvin and Jobs http://farm4.static.flickr.com/3191/2723090810_6501c93ae2_o.png http://farm4.static.flickr.com/3191/2723090810_6501c93ae2_o....
patio11 17y ago
On a side note, google should definitely get its act together related to customer service. This implies that they're incompetent at providing customer service. My biggest fear is that this behavior is by design, that they are achieving all their customer service objectives, and that they have the metrics to prove it.
- DTrejo 17y ago
  (Meaning that they have low customer service objectives?)
  - onreact-com 17y ago
    Yeah. Don't pay people to do customer service is still more profitable than losing a few customers a they are not many search and Adsense/Adwords alternatives that can really compete when it comes to reach.
    - Ardit20 17y ago
      That's walking a very tight rope as the way you put it sounds very much like monopolistic behavior. I would suggest that it does not make business sense to have the government looking over you as being an evil monster, which, is most probably what will occur if the horror stories continue.
      - kijiki 17y ago
        Governments move slowly, and execs (and shareholders) rarely look past the next quarter.

by ujjwalg 17y ago

On a side note, google should definitely get its act together related to customer service. I have heard so many horror stories about google's indifferent/insignificant customer service lately.

there 17y ago

especially in the instances where they've taken over companies that previously had, at the least, decent support. in postini's web administration panel, there are certain actions that require you to contact support to be done. now that google owns them and you have to contact google, it's a long, painful process.

ujjwalg 17y ago
we should just make this post top news at HN for as long as we can.. hopefully someone at google will notice it...
- jacquesm 17y ago
  while you're at it vote this one up as well: http://news.ycombinator.com/item?id=781751 http://news.ycombinator.com/item?id=781751 it's about this story: http://archlinux.me/dusty/2009/08/23/why-im-quitting-gmail/ http://archlinux.me/dusty/2009/08/23/why-im-quitting-gmail/

jacquesm 17y ago

Side note to your side note: http://blog.taragana.com/index.php/archive/google-kills-anti-scientology-sites-adsense-account/ http://blog.taragana.com/index.php/archive/google-kills-anti... There are plenty more like that. I've also noticed a tendency to adsense account holders to avoid talking about issues in public because this may 'rock the boat'.

shiranaihito 17y ago
And the same excuse again: While going through our records recently, we found that your AdSense account has posed a significant risk to our AdWords advertisers

vaksel 17y ago

that's because they are pinching every penny, their support is probably outsourced to some drone farm in india.

10ren 17y ago

"I think I've saved $64 million since we started talking," replied Google. Google, being founded and run by Comp Sci PhDs, wants to automate everything. Though they don't publicize it, they are practically an AI company. Unfortunately if the Google Corporation complaints division succeeds in this automation, the first words spoken by a strong AI probably won't be along the lines of "What hath God wrought", or "I am become the angel of death", but more like "Share and Enjoy". "Share and Enjoy" is the company motto of the hugely successful Sirius Cybernetics Corporation Complaints division, which now covers the major land masses of three medium sized planets and is the only part of the Corporation to have shown a consistent profit in recent years. The motto stands — or rather stood — in three mile high illuminated letters near the Complaints Department spaceport on Eadrax. Unfortunately its weight was such that shortly after it was erected, the ground beneath the letters caved in and they dropped for nearly half their length through the offices of many talented young complaints executives — now deceased. The protruding upper halves of the letters now appear, in the local language, to read "Go stick your head in a pig", and are no longer illuminated, except at times of special celebration. http://flag.blackened.net/dinsdale/dna/book2.html http://flag.blackened.net/dinsdale/dna/book2.html Calvin and Jobs http://farm4.static.flickr.com/3191/2723090810_6501c93ae2_o.png http://farm4.static.flickr.com/3191/2723090810_6501c93ae2_o....

patio11 17y ago

On a side note, google should definitely get its act together related to customer service. This implies that they're incompetent at providing customer service. My biggest fear is that this behavior is by design, that they are achieving all their customer service objectives, and that they have the metrics to prove it.

DTrejo 17y ago
(Meaning that they have low customer service objectives?)
- onreact-com 17y ago
  Yeah. Don't pay people to do customer service is still more profitable than losing a few customers a they are not many search and Adsense/Adwords alternatives that can really compete when it comes to reach.
  - Ardit20 17y ago
    That's walking a very tight rope as the way you put it sounds very much like monopolistic behavior. I would suggest that it does not make business sense to have the government looking over you as being an evil monster, which, is most probably what will occur if the horror stories continue.
    - kijiki 17y ago
      Governments move slowly, and execs (and shareholders) rarely look past the next quarter.