It just occurred to me to wonder if onboarding new users is something better handled by a real person rather than a computer program. A person can better spot

It just occurred to me to wonder if onboarding new users is something better handled by a real person rather than a computer program. A person can better spot where a newcomer would have problems. They can also (on average) do a much better job tailoring the onboarding experience than a computer could. Onboarding is not an optimization problem. it is an AI problem. As in, if you're going to use a computer to do it, it's going to need decent AI to make it work.