I share your popularity vs quality concerns. I've been a customer for 9 years and I've noticed two areas where I believe quality has declined in the last ~2 ye

I share your popularity vs quality concerns. I've been a customer for 9 years and I've noticed two areas where I believe quality has declined in the last ~2 years as a result of their increased popularity: 1. Their support, while still fast, has turned into script-reading drones and I've often been frustrated when trying to deal with more complex issues. They seem to assume everyone is stupid, which I think is a consequence of having many customers. 2. DoS attacks against other customers have gone way up, causing datacenter-wide network outages. I think this is a consequence of having too many non-professional customers who attract the wrong kind of attention. Creating a $10/month plan will certainly not help with this. Linode has been a great company and they deserve to enjoy the fruits of their success, but it is definitely disappointing as a long-time customer to see quality decline as they grow in popularity.