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Have been a satisfied customer with Linode for 7 years. Now I can move my testing site to this new $10/m plan. Meanwhile I'm slightly concerned about the futur

by ausjke 12y ago

Have been a satisfied customer with Linode for 7 years. Now I can move my testing site to this new $10/m plan. Meanwhile I'm slightly concerned about the future quality from Linode, as low-priced $10 plan will certainly get lots of customers, but it may also bring down quality from Linode. Popularity normally plays against quality, I hope I am wrong.

xienze 12y ago
> Meanwhile I'm slightly concerned about the future quality from Linode, as low-priced $10 plan will certainly get lots of customers They've had a $10 plan for a looong time. It's just recently that they got rid of it, and now it's back.
- agwa 12y ago
  No, $20/month has always been their least-expensive plan. In fact, caker (their founder) was adamant for a very long time against creating a less-expensive plan. (I've been customer for 9 years, and have occasionally hung out in their forums where caker also hangs out.)
  - xienze 12y ago
    You sure about that? I'm almost positive they've had a $10 plan before. When I signed up a few years ago I needed 1GB of RAM and the cheapest plan only had 512MB. I ended up paying $20 (well, $19.95 or whatever it was) and still do. Up until just recently my plan has always been the "one step up" plan from entry level. It was only with the "we doubled everything" announcement that they got rid of the plan below mine.
    - noir_lord 12y ago
      Been a linode user since 2009, they have definitely not offered a plan less than $20 in that time.
    - agwa 12y ago
      Quite sure. If I had a dime for every time someone asked on the forums for a <$20/month plan and caker replied "not gonna happen"...
    - deleted 12y ago
      [deleted]
agwa 12y ago
I share your popularity vs quality concerns. I've been a customer for 9 years and I've noticed two areas where I believe quality has declined in the last ~2 years as a result of their increased popularity: 1. Their support, while still fast, has turned into script-reading drones and I've often been frustrated when trying to deal with more complex issues. They seem to assume everyone is stupid, which I think is a consequence of having many customers. 2. DoS attacks against other customers have gone way up, causing datacenter-wide network outages. I think this is a consequence of having too many non-professional customers who attract the wrong kind of attention. Creating a $10/month plan will certainly not help with this. Linode has been a great company and they deserve to enjoy the fruits of their success, but it is definitely disappointing as a long-time customer to see quality decline as they grow in popularity.
- jebblue 12y ago
  I've been with them for 4 years and don't see any decline, at all.

by ausjke 12y ago

xienze 12y ago

> Meanwhile I'm slightly concerned about the future quality from Linode, as low-priced $10 plan will certainly get lots of customers They've had a $10 plan for a looong time. It's just recently that they got rid of it, and now it's back.

agwa 12y ago
No, $20/month has always been their least-expensive plan. In fact, caker (their founder) was adamant for a very long time against creating a less-expensive plan. (I've been customer for 9 years, and have occasionally hung out in their forums where caker also hangs out.)
- xienze 12y ago
  You sure about that? I'm almost positive they've had a $10 plan before. When I signed up a few years ago I needed 1GB of RAM and the cheapest plan only had 512MB. I ended up paying $20 (well, $19.95 or whatever it was) and still do. Up until just recently my plan has always been the "one step up" plan from entry level. It was only with the "we doubled everything" announcement that they got rid of the plan below mine.
  - noir_lord 12y ago
    Been a linode user since 2009, they have definitely not offered a plan less than $20 in that time.
  - agwa 12y ago
    Quite sure. If I had a dime for every time someone asked on the forums for a <$20/month plan and caker replied "not gonna happen"...
  - deleted 12y ago
    [deleted]

agwa 12y ago

I share your popularity vs quality concerns. I've been a customer for 9 years and I've noticed two areas where I believe quality has declined in the last ~2 years as a result of their increased popularity: 1. Their support, while still fast, has turned into script-reading drones and I've often been frustrated when trying to deal with more complex issues. They seem to assume everyone is stupid, which I think is a consequence of having many customers. 2. DoS attacks against other customers have gone way up, causing datacenter-wide network outages. I think this is a consequence of having too many non-professional customers who attract the wrong kind of attention. Creating a $10/month plan will certainly not help with this. Linode has been a great company and they deserve to enjoy the fruits of their success, but it is definitely disappointing as a long-time customer to see quality decline as they grow in popularity.

jebblue 12y ago
I've been with them for 4 years and don't see any decline, at all.