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Good question, but indeed it did, for a couple reasons. For one, I only purchase IPS monitors. Even before I found out about everything, I had already noticed
by mzarate06 12y ago
Good question, but indeed it did, for a couple reasons.
For one, I only purchase IPS monitors. Even before I found out about everything, I had already noticed slightly less picture quality compared to other IPS monitors I used; lesser viewing angle, colors shifting, etc. Part of what caught my attention regarding the customer complaints I found is their symptoms were apparent on the 2 I purchased. So despite not knowing I had a PVA panel, there was a noticeable quality difference that mattered. The customer complaints supplemented, rather than created, my initial concerns.
Second, I was cheated. The monitor they delivered was inferior to the one advertised (at the time, the 2007wfp was advertised with an IPS panel, a detail later removed). That's lying. What's worse, is a customer support department trying to sweep it under the rug.
- zipwitch 12y agoI'm sorry you had to learn this way, but you have now learned one of the lessons that everyone who has anything to do with computers has (or ought) to learn: don't trust Dell, don't buy Dell, don't use Dell.
- cr3ative 12y agoTheir business level support is excellent though - for SMBs without in-house tech I will recommend them every time. On-site, fast and knowledgable hardware swapout is a lifesaver.
- mikeash 12y agoIf you noticed it independently, that's clear enough. And if they advertised it but didn't deliver, that supports it too. I'm interesting in cases where someone really wants X, unknowingly gets not-X, and then is perfectly happy with not-X until they discover the difference through other means. It happens, but doesn't sound like it happened here.