Their resources are managed, it seems to me, to maximize the number of employees required. I had to give them money once and they literally have different peop

Their resources are managed, it seems to me, to maximize the number of employees required. I had to give them money once and they literally have different people to record a payment and another to look up your balance. But they do give you the phone number that will get you to that other employee. You just go through the phone tree and you eventually get the person who can look up your balance. Its the dumbest way to do things I've ever seen for an organization in the US.