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Usually I'd recommend OVH's budget line called Kimsufi [0] but unfortunately they completely split it off the OVH brand a few months ago which means there's no
by dewey 12y ago
Usually I'd recommend OVH's budget line called Kimsufi [0] but unfortunately they completely split it off the OVH brand a few months ago which means there's no support mail/ticket support any more. Just a forum [1] which two mostly absent OVH support people are supposed to deal with customer support (You don't have a private way of contacting them, you just have to post your nick handle/order number and hope they'll stumble upon it.
To get a better picture of how low budget their whole operation is: It's currently impossible to download PDF invoices. They are working on a fix since February 2014 now. [3]
They also say it'll be ready to go in 120 seconds (according to their order page), what they don't tell you is that you have to go through "verification" which takes about 3 weeks (You have to scan some documents, utility bill,...). Once you are verified you are allowed to order (It's possible to order before and then your order is stuck. But that's another story.)
I actually ordered two servers a month ago and the order is still "processing" and the other one is "processing payment" (Which is apparently a manual process).
So if you actually want storage and a decent powered server I'd suggest to look elsewhere or try their higher priced lines [2]. (Apparently they come with support).
The good thing about OVH is that they offer a lot of linux images out of the box.
[0] http://www.kimsufi.com/en/ http://www.kimsufi.com/en/
[1] http://forum.kimsufi.com/ http://forum.kimsufi.com/
[2] http://www.soyoustart.com/en/ http://www.soyoustart.com/en/
[3] http://forum.kimsufi.com/showthread.php?22440-Malformated-PDF-quot-facture-quot http://forum.kimsufi.com/showthread.php?22440-Malformated-PD...
- hwh 12y agoThe support has become awful. At least, what you can see in public is. The "forum support" makes it quite transparent what to expect. Also, it makes it quite transparent with what kind of sysadmins you share your hosting location (and network infrastructure). Personally, I decided that the risk of not getting support for the duration of a whole week, and the fact that there is no SLA whatsoever, wasn't worth the price advantage. I have some friends and private projects plus my own mail setup on my server and I wasn't comfortable with the idea of staying there. Other hosters are only a tiny bit more expensive and provide better support. OVH's own so-you-start line of servers has SLA and much better support, so it isn't even needed to leave OVH (which I did nevertheless, though).
- thaumaturgy 12y agoOVH is also an annoying source of WP comment spam and email spam. Their network is a frequent flier in my blackhole list. I'm probably not the only one.