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> Amazon values customer satisfiction above their fraud write-off. I doubt this is the case. I've had to place chargebacks against Amazon to get my money back

> Amazon values customer satisfiction above their fraud write-off. I doubt this is the case. I've had to place chargebacks against Amazon to get my money back for purchases that were not delivered due to Amazon screwing up and telling the vendor that the software key(s) were not purchased. For anything software related, they offer no refunds even when they and/or their vendor screw up to the point the product is unusable.

hga 12y ago
I thought they had an "ultimate" get your money back option, with the big limit of your only being able to invoke it 5 times in your life. I started to do it once, during which I noticed the limit and decided to reserve it for really big purchases. I have noticed that there doesn't seem to be any category of items sold by 3rd parties with more fraud than software, although this doesn't sound like such a case. What does Amazon do after you place a chargeback against them?
- opendais 12y ago
  So far, nothing. I got my money back because they couldn't deliver the software during the entire dispute window. That being the case, the Credit Card company just handed me my money back. From what I can tell, Amazon failed to process the chargeback correctly on their end and the order doesn't show it was ever done on Amazon's end. I'm not really surprised. The last email I got from them on the subject was that the software was now available like 3-4 days after the dispute ended. I didn't even bother to download it since I just got it elsewhere with the refunded $$. However, I didn't do the chargeback until after 3 separate CSRs [including 1 from the vendor] all told me they wouldn't do a refund.
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jdminhbg 12y ago
> I doubt this is the case. I've had to place chargebacks against Amazon to get my money back for purchases that were not delivered due to Amazon screwing up and telling the vendor that the software key(s) were not purchased. There may be a difference between how they treat physical and digital purchases then, because my experience (and the experience of vast numbers of internet commenters) is that Amazon will refund or replace a physical order with basically zero investigation.
- opendais 12y ago
  Yes, they have different policies depending on what you purchase and whom you purchase it from. Frequently with physical products Amazon is able to place the majority cost [they only lose out on their commission] of the refund onto the supplier. [e.g. If Amazon's fraud check fails to catch a fraudulent order, they push the cost of the chargeback onto the supplier if it is a FBA or MFN item. They also do this if their system screws up and merges multiple products onto the same ASIN even tho they are different colors or whatever.] My guess is the vendor in this instance was large enough Amazon had to make a different deal where Amazon was the one eating the refunds if it was Amazon's error. The vendor blamed Amazon. Amazon couldn't even figure out I issued a chargeback and successfully disputed it for my money back.

hga 12y ago

I thought they had an "ultimate" get your money back option, with the big limit of your only being able to invoke it 5 times in your life. I started to do it once, during which I noticed the limit and decided to reserve it for really big purchases. I have noticed that there doesn't seem to be any category of items sold by 3rd parties with more fraud than software, although this doesn't sound like such a case. What does Amazon do after you place a chargeback against them?

opendais 12y ago
So far, nothing. I got my money back because they couldn't deliver the software during the entire dispute window. That being the case, the Credit Card company just handed me my money back. From what I can tell, Amazon failed to process the chargeback correctly on their end and the order doesn't show it was ever done on Amazon's end. I'm not really surprised. The last email I got from them on the subject was that the software was now available like 3-4 days after the dispute ended. I didn't even bother to download it since I just got it elsewhere with the refunded $$. However, I didn't do the chargeback until after 3 separate CSRs [including 1 from the vendor] all told me they wouldn't do a refund.

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jdminhbg 12y ago

> I doubt this is the case. I've had to place chargebacks against Amazon to get my money back for purchases that were not delivered due to Amazon screwing up and telling the vendor that the software key(s) were not purchased. There may be a difference between how they treat physical and digital purchases then, because my experience (and the experience of vast numbers of internet commenters) is that Amazon will refund or replace a physical order with basically zero investigation.

opendais 12y ago
Yes, they have different policies depending on what you purchase and whom you purchase it from. Frequently with physical products Amazon is able to place the majority cost [they only lose out on their commission] of the refund onto the supplier. [e.g. If Amazon's fraud check fails to catch a fraudulent order, they push the cost of the chargeback onto the supplier if it is a FBA or MFN item. They also do this if their system screws up and merges multiple products onto the same ASIN even tho they are different colors or whatever.] My guess is the vendor in this instance was large enough Amazon had to make a different deal where Amazon was the one eating the refunds if it was Amazon's error. The vendor blamed Amazon. Amazon couldn't even figure out I issued a chargeback and successfully disputed it for my money back.