The way this is played up makes it sound like a security issue, but it's a social issue above all else. A story I've been meaning to write for a while, but ali

The way this is played up makes it sound like a security issue, but it's a social issue above all else. A story I've been meaning to write for a while, but aligns well with this: I bought a kindle a while back, with the (kinda expensive) case because I knew I would break the screen if I didn't. I broke the screen anyways (some badly aligned books in my bag I think). I sent a kinda annoyed email at amazon about how their case didn't seem to help me much. The next morning somebody from Amazon called me, trying to help me out with seeing if they could fix the screen (reboot style things). I was fairly confident I destroyed the screen, but they offered to replace it for me for free if I sent them back the old one at their cost. The issue was that I was heading off to Japan the day after (from France), and so it would be a bit complicated for me to go to the post office on a sunday night to send it off. Instead, they offered to just send me the replacement to my address in Japan, no questions asked. At no point did I prove anything about my story, I could have walked away with 2 Kindles (granted, one is probably blacklisted now, if I put it online). They did know I had bought one recently (which let them get my phone number through my account), but still. Amazon has some pretty great customer service, and honestly requiring "proof" would, although for a rational human being would seem normal, have caused me great grief and I would just think about my 300g brick that I used for all of 1 week. Anyways, I like Amazon a lot more than I probably should and take any opportunity to tell this story. Fraud is the small cost to pay compared to the goodwill you end up with by trusting (or at least pretending to trust) your customers. The wifi on the replacement Kindle stopped working though... been too lazy to figure out why though.