Wow, that's insane. But that result is fairly typical when a feisty new CEO hands down an ill-defined "new vision" for an existing product, and the people left

Wow, that's insane. But that result is fairly typical when a feisty new CEO hands down an ill-defined "new vision" for an existing product, and the people left to implement it have to figure out what that looks like. But it sounds like no one even tested core functionality at all, which is sort of scary for something as infrastructure-y as a domain registrar! I moved most of my stuff to IWantMyName and haven't looked back. Super smooth experience and they add new TLD's often. My initial attraction was .io registration that didn't take a few weeks, but I've since been doing most of my .com/.net/.org registrations there, too. One day I'll stop being lazy and move everything off GoDaddy over there. :)