I suspect a similar hypothesis. The analogy I like to use is traffic. Imagine any other setting where if you make a minor mistake or go too slowly for someone

I suspect a similar hypothesis. The analogy I like to use is traffic. Imagine any other setting where if you make a minor mistake or go too slowly for someone else, people start yelling and cussing at you. When in traffic, you can just drive away and odds are you will never interact with the same person again. The whole time your interaction was machine-to-machine rather than human-to-human. Large, public web sites are quite similar. We don't interact on a human scale, but with a machine. Most of the people we interact with we'll never interact with again. When you remove face-to-face communication and add a sense of anonymity, you remove a lot of the subtle social forces that normally keep people in check.