Bank security for online banking is in a sad state, but (kind of like credit cards) they have ENOUGH protocols in place to stop virtually all fraud. They do thi

Bank security for online banking is in a sad state, but (kind of like credit cards) they have ENOUGH protocols in place to stop virtually all fraud. They do this by being ultra aggressive though - they just CLOSE bank accounts that have weird activity. You probably don't know this, but if you travel to India for example and try to log into your online banking, banks outside the top 4 in the US may actually close your account if you don't respond when the fraud team calls you. Close as in, here's a cashiers check, you need a new account. That's a UX problem that's hidden from most of us, so to them it's a win. To me, it's a disaster. We spend a lot of time working to improve this experience, and hopefully the banks will start to change the way they think too. We're seeing some movement from them.