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Right now they use a single password for online and telephone banking. That's why it is numbers only, so people can enter it over the phone. If they did what y
by UnoriginalGuy 12y ago
Right now they use a single password for online and telephone banking. That's why it is numbers only, so people can enter it over the phone.
If they did what you suggest their users would need to setup one pin for telephone and a different password for online access.
So it is in fact for the user experience, but that only makes sense if you remember telephone banking is still a thing.