Hi, We work with Pipedrive, and it's powerful, has a good API, some easy integrations. You can make phone calls from your softphone (click2call): http://blog.

Hi, We work with Pipedrive, and it's powerful, has a good API, some easy integrations. You can make phone calls from your softphone (click2call): http://blog.pipedrive.com/2013/07/make-calls-from-pipedrive/ http://blog.pipedrive.com/2013/07/make-calls-from-pipedrive/ You can register activities: https://developers.pipedrive.com/v1 https://developers.pipedrive.com/v1 (We add recordings to the sale) For helpdesk we use with Zendesk, I can't help you. And email we use Exchange and I'm not using templates or CRM a lot. I live in Jira & Zendesk Regards.