3 ms·
Ask HN: Which CRM do you use?
The key features I look for in a good CRM solution are by order of priority:
1- Gmail integration (2-Way Email Integration)
2- Leads reminder / Lead tracking
3- Customer support / ticket
4- Quick reply with template email
5- Integrate with Olark or similar (via Zappier)
6- Integrate with Gmail (show Profile information)
7- API Access
8- Phonecall Tracking
9- Bulk Email Sending
There is load of CRMs out there, so it would be interesting to open a discussion about what everyone is using and share their opinion.
http://getbase.com
https://www.pipedrive.com
http://close.io/
http://capsulecrm.com/
http://www.salesforce.com/
http://www.desk.com/
https://podio.com/
http://www.streak.com/
https://www.contactually.com
https://highrisehq.com
http://www.collabspot.com/
- PaulHoule 12y agoI'm using highrisehq and I basically like it although it's a concern that it's an orphan product and gmail support would be a big help.
- sogen 12y agoI use Salesforce, it has a email2web thing that adds emails sent to a contact. Also integrates with Outlook. Has tasks with reminders, and lead tracking. I'm also trying http://www.activecampaign.com/ http://www.activecampaign.com/ and so far looks great btw, Rapportive shows profile information in Gmail.
- lerhaupt 12y agohttp://www.relateiq.com http://www.relateiq.com
- eloycoto 12y agoHi, We work with Pipedrive, and it's powerful, has a good API, some easy integrations. You can make phone calls from your softphone (click2call): http://blog.pipedrive.com/2013/07/make-calls-from-pipedrive/ http://blog.pipedrive.com/2013/07/make-calls-from-pipedrive/ You can register activities: https://developers.pipedrive.com/v1 https://developers.pipedrive.com/v1 (We add recordings to the sale) For helpdesk we use with Zendesk, I can't help you. And email we use Exchange and I'm not using templates or CRM a lot. I live in Jira & Zendesk Regards.
- Terpaholic 12y agoYou may find this list of lead management/CRM tools valuable: https://news.ycombinator.com/item?id=7805842 https://news.ycombinator.com/item?id=7805842
- vsergiu 12y agoI am the CTO of VuidoCRM, a CRM solution similar to Pipedrive, but in the end it will be open source. The development is halted at the moment but we will release it to the general public soon. If you are interested in learning more about it just shoot me an email.