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Yes! Systems are the problem here. He did not make that decision in isolation—there was some pressure from the supply chain, his manager, or cost that he would
by calinet6 12y ago
Yes! Systems are the problem here. He did not make that decision in isolation—there was some pressure from the supply chain, his manager, or cost that he would have been punished for had he not made this decision. A fear or motivation existed which was the result of poor management practices or a fragile quality process at odds with many other variables.
No matter how you slice it, this is a management problem, and a cultural problem. It is not an individual responsibility to ensure quality. If it is left to an individual, then things like this happen out of sheer statistical probability. The only thing you can depend on is human fallibility, so your systems should be designed for it; they should expect it, more than anything.
We should all look at quality as a systems, management, and fundamentally cultural pursuit.
Sadly, the individual getting the brunt of all the blame here will only worsen the cultural and management factors that caused it in the first place. Future employees will fear individual retribution, and will make rash, illogical, uninformed decisions in the future out of fear. This, too, will not be their "fault" but the fault of the company, the management, and the systems around them.
Deming. Look him up. There's a reason this does not happen in Japanese car companies. There's a reason that when it does, individual employees are not blamed. The reason is critically important to the success of American manufacturing in the future.
- specialp 12y agoThe fact remains though that if you are doing anything that could result in injury or death to third parties, you should never bow to management pressure. I used to inspect amusement rides for safety when I was in college. Occasionally there would be a defect that would arise that would make me feel it was not as safe as I thought it could be. Managers and owners of course would not want their ride shut down on a busy summer day and would pressure me not to close it but I did not care. I knew if children were hurt or killed I would feel horrible, and be the guy taking the blame or criminal penalty for negligence. So if you are an engineer for some safety critical system never bow in to management pressure as it will be viewed as 100% your fault when something goes wrong. It is not all this engineer's fault as people have pointed out, but when you put your name on the line approving something it is then your responsibility.