I believe that the solution is forcibly separate infrastructure from service. The same company that provides the infrastructure should not be the same company

I believe that the solution is forcibly separate infrastructure from service. The same company that provides the infrastructure should not be the same company that provides the service to the customer. There are several nations around the world where this is the case. It reduces the barriers to entry for ISPs, creating an environment where there are dozens of ISPs to choose from with differing levels of customer service and pricing plans. The primary problem with Comcast and Verizon is that they can leverage their customer base as a negotiation tactic rather than solely on the state of the network.