"Most people want Netflix because it is a sea/wonderland of content and is replacing tv." And that's in direct competition with these big last mile providers.

"Most people want Netflix because it is a sea/wonderland of content and is replacing tv." And that's in direct competition with these big last mile providers. Cablecos by definition, and the two big telcos have their own FiOS and U-verse "TV"/"cable" video offerings (even if AT&T's coverage is meager, and both stopped their build outs except for contractual requirements when the Great Recession started). Which provides additional strong motivation to provide less than stellar service when handling Netflix packets.