I know for my ISP the user names and passwords used by support are all freely available online. I needed a tech to come in because they couldn't troubleshoot my

I know for my ISP the user names and passwords used by support are all freely available online. I needed a tech to come in because they couldn't troubleshoot my issue (magically fixed the next day) and he was flummoxed when he couldn't log in because his passwords didn't work.