I'm honestly not sure what the Representative meant. This is just what my mother told me (non tech person, she could have misunderstood). I left out the part w

I'm honestly not sure what the Representative meant. This is just what my mother told me (non tech person, she could have misunderstood). I left out the part where the rep told my mother she was already on the cheapest plan. Fortunately they had just mailed their yearly "price sheet" that listed Economy Plus Internet, with prices. Magically when my mother mentioned this by name, it became available. My general sense is that these types of conversations happen daily at Comcast and such...I've heard too many similar stories over the years.