Nothing new about tech support not knowing what they're talking about. After all, it's written into the script that they're told to read for that question. A f

Nothing new about tech support not knowing what they're talking about. After all, it's written into the script that they're told to read for that question. A few years ago I was setting up a new internet provider for my mother, so I called to get the info to get email: Support: "You're using Outlook, right?" Me: "No, Thunderbird." Support: "We only support Outlook, so I can't help you." Me: "It's email, it won't matter if I use Thunderbird." Support: "Our email does not work with anything other than Outlook." Me: "Okay, I'll get rid of Thunderbird and use Outlook." I entered the information into Thunderbird as he gave it to me and then hung up the phone.