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>> Your contract will specify a class of critical bugs (security, things that potentially lose previously-stored data) and a class of major bugs (things that ma
by hkarthik 12y ago
>> Your contract will specify a class of critical bugs (security, things that potentially lose previously-stored data) and a class of major bugs (things that make the system unusable). For a period of N months (maybe 12) after delivery, you'll commit to fixing critical bugs within N days, for free if they take less than N hours to fix, and at your daily rate otherwise; repeat (but with more favorable terms for you) for major bugs.
>> Turn the downside of long-term bugfix support into an upside of recurring revenue.
Excellent advice in general, but these recommendations are pure gold. Most people get this horribly wrong with their first few freelancing gigs and end up in bad situations when bugs keep coming for years after they collected funds. Be clear about how any future work gets paid and make it clear that you fully expect that future work will come.