> definitely not suppose to happen Over what time range are you referring? Based on the 'millions' comment, I'm assuming you mean 'all time'. It's illogical

> definitely not suppose to happen Over what time range are you referring? Based on the 'millions' comment, I'm assuming you mean 'all time'. It's illogical to expect systems to perform flawlessly over a long period of time. I'd also quantify the fact that it was only "unavailable" for a period. It's not like they lost my data.