When I was working desktop support, Blue Screen View and the Microsoft debugger turned out to be rather valuable tools when trying to find out which component o

When I was working desktop support, Blue Screen View and the Microsoft debugger turned out to be rather valuable tools when trying to find out which component or driver was causing issues. As an example, I had an issue where a buggy driver for Symantec Network Protection was causing machines to crash. No matter how many support tickets or emails I exchanged with headquarters IT, they didn't believe me. It wasn't until I went to them with minidumps and reports from Blue Screen View that they finally did and pushed out an update that fixed it.