Good point. Internal IT teams have a completely different set of incentives. Heroku's status timelines are important in keeping old customers as well as getti

Good point. Internal IT teams have a completely different set of incentives. Heroku's status timelines are important in keeping old customers as well as getting new ones. Internal IT doesn't really have that sales/retention problem, but they definitely have an "I might get fired if someone gets the wrong idea about an outage" problem.