The problem I have is that in the space of a year I've had to return and get refunded: 1. A sofa that the frame broke on (their own brand one at £2600). 2. Tw

The problem I have is that in the space of a year I've had to return and get refunded: 1. A sofa that the frame broke on (their own brand one at £2600). 2. Two pairs of own brand children's shoes which didn't even last a day without splitting or the lining coming out. 3. A cot that cracked down one side. As far as returns go, I was accused on the children's shoe returns of lying about them despite returning them the very next day after being worn for only an hour. The sofa died after a month and I had to go via the credit card company because I was told that they couldnt replace it and it was end of line so they were at a stalemate with their supplier. The cot, took three letters and a small claims summons to get them to replace. Also one fine evening, I needed an SD card for my camera. JL being the only place open, I went in there. £55 for 2x no brand 8Gb SD cards. And they wouldn't price march maplin selling them for £28 round the corner which was overpriced. Complaints about the above resulted in "we're sorry but there's nothing we can do". As for Waitrose I rather like to not have my meat's throat cut and hung upside down to bleed out but they don't mark that up in there. They do in Morrisons. As for horse meat, that's what you get if you buy preprocessed foods. Just don't buy them.