True. Had they made a bland response, generic or somewhat personal, they would have been criticised as 'Big corporate not understanding the tone of new media'.

True. Had they made a bland response, generic or somewhat personal, they would have been criticised as 'Big corporate not understanding the tone of new media'. Not including some of the discussion also skews the discussion. Note that the final station response about recent good ratings appears to be a reasonable response to this onportland tweet: "@947fm wow, just wow. I supported KNRK for 16 yrs. Even used to appear on it. It's clear you're a sinking ship not able to take feedback." [1] [1] http://twitter.com/Onportland http://twitter.com/Onportland 8.51pm Aug 22