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You could clarify "bug fixes are free" by saying: 1. You offer support (problem analysis) for $X per hour. 2. If analysis reveals a bug in your software, you
by ashearer 12y ago
You could clarify "bug fixes are free" by saying:
1. You offer support (problem analysis) for $X per hour.
2. If analysis reveals a bug in your software, you will fully refund the support cost and offer the fix for free.
- film42 12y agoThis is an interesting idea, as it weeds out clients who are banking on you doing some free work. Still, the "free bug support" idea is a really powerful selling point, as it show confidence. Perhaps offer 2 or 3-months of "free bug fixes" with a flexible ending date so you can't ride out the clock. After which, @ashearer's suggestion could kick in.