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Google's lack of customer support baffles me - how can anyone do business with them and take them seriously? Obviously, people do - and it is a mystery to me -

Google's lack of customer support baffles me - how can anyone do business with them and take them seriously? Obviously, people do - and it is a mystery to me - myself included. What I find even more shocking is that they got response and re instantiation of account after news hit the reddit. Why double standards then? Why not uphold the wall of silence once the shit hit the fan? It is unprofessional and cowardly. Google really needs to work on it's transparency towards business clientele - this is their "major weak point for massive damage". I can't remember exactly, but I remember that sometime in the past microsoft tried to implement adwords/adsense platform... I don't know where/why it stopped.

ekanes 17y ago
> how can anyone do business with them and take them seriously? I agree they could do a much better job, but business customers do get support. At one point we were paying for maps, and we had a rep and a phone number to call, etc.
nvoorhies 17y ago
Does google think of their users as their customers, or just as products they sell to their advertisers?
fauigerzigerk 17y ago
This isn't lack of customer service. It's secrecy. When they shut down someone's service they know why and they could automatically include that information in the notification email.