My remark wasn't about the software tools, it was about the human processes around them. There are major knowledge gaps in every organization I've ever interact

My remark wasn't about the software tools, it was about the human processes around them. There are major knowledge gaps in every organization I've ever interacted with (hundreds) that use certificates. For example: How do you get the private key to a second IIS server, if you are doing poor man's DNS load balancing with the same hostname?