Hosting your email on a server you don't control requires a high degree of trust. What if you were locked out of your Gmail account and couldn't get any support

Hosting your email on a server you don't control requires a high degree of trust. What if you were locked out of your Gmail account and couldn't get any support from Google to fix it? The author had previously been able to dismiss such concerns due to his overall positive experience with Google. After experiencing this first hand proof that Google's support cannot be relied on, he no longer felt secure hosting his critical data with Google. Google search is different because there is no lock in.