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Just because someone pays with a not-directly-refundable method doesn't mean you don't have to refund them.
by aroch 12y ago
Just because someone pays with a not-directly-refundable method doesn't mean you don't have to refund them.
- sp332 12y agoNot real refunds, but fraudulent chargebacks where the person who sent you money unilaterally takes it back (via the credit card processor).
- gnaritas 12y agoNo, but it means you have the choice whether or not to refund them; you have no such choice with credit cards. And charge backs are generally a problem with fraud, not good customers.
- tzs 12y agoIt does mean, though, that the customer has to talk to you to get a refund, and it only costs you the refunded amount. With a chargeback, the notification from the credit card company is often the first you hear about there being a problem, and you pay a chargeback fee ($15-30) in addition to paying the refund. In fact, even if you convince the credit card folks that the charge was legitimate and you are not required to issue a refund, you still have to pay the chargeback fee.