Beyond the civility issue, if you think your competition is doing something wrong, don't criticize them, just do it better and capture more of the market. (Thi

Beyond the civility issue, if you think your competition is doing something wrong, don't criticize them, just do it better and capture more of the market. (This doesn't apply in his illustration of France Telecom's tactics, but it's the first thing that occurred to me before I actually read the essay.)