6 ms·

Simple customer here. I've been very satisfied with their customer service. I've been very satisfied with the fact that there haven't, to date, been "surprise

by mrcwinn 12y ago

Simple customer here. I've been very satisfied with their customer service. I've been very satisfied with the fact that there haven't, to date, been "surprise fees." I've never been charged any kind of fee for using the service. I like their goals system, too. Tiny bits of money leave your main account (it's still usable though, in case you spend more than is in your perceived "balance"). You end up saving money without noticing it, which is nice. Other little moments where you interact with the bank are better: getting a replacement card, for example, is very easy and fast. Downsides: - The money you save isn't earning any real interest, though that's nothing different from a typical savings account. - It's impossible to get cash into your account. I generally don't use cash very often, so this isn't a huge problem - but every so often, it's been incredibly annoying. Forget about ATMs, too. I can't use my Simple card at an ATM without paying a big fee. There are some fee-free Simple ATMs through a partner, but I've never found a convenient one. - If you have an especially large check to deposit, good luck! The mobile scan limit of, say, $3,000 is not unique to Simple - but what is unique is that you have no branch to walk into. That being said, I've had such horrible experiences with BofA, I'm happy to not have a branch. Is my mind blown by Simple? Not really. It's fine. I like it. On the other hand, I can't say I've ever been a fuming, angry customer in front of Simple - and I can't say the same for most of my other banking experiences. One alternative to consider: I've heard Capital One 360 is nice and comparable.

ssharp 12y ago
I signed up for a Simple account when my turn on their wait list came up, but I quickly realized that there were too many limitations for me. The app and interfaces are nice, but some of the things you mentioned were ultimately deal-breakers. I have to deal with checks over 3k more than once a year and also have the occasional cash transaction of over $2,000. And that goes both ways, where I need to withdraw over $1,000 cash on occasion. At the time, they also didn't allow for joint accounts. I don't know if that has changed yet. I ultimately switched over to PNC because they have good branch and ATM coverage in my area and although their mobile app and web interface cannot touch Simple, they were substantially better than my previous bank's offerings. Someone told me that Charles Schwab checking accounts, although also virtual, reimburse all ATM fees. According to this person, that includes ridiculous fees like $20 at "gentleman's clubs".
- ensignavenger 12y ago
  If you need to withdraw more cash from Simple than the ATM limit, you can do so at just about any bank counter as a over the counter cash advance, there are generally no fees charged for this service. Checks over the deposit limit are a bit more of a challenge- unfortunately, I haven't had that problem :) I think you can mail them to Simple, but that is a few days delay.
rpicard 12y ago
I've been running into the same issues. I'm planning on moving away from Simple soon. Not being able to deposit a check without mailing it in (no mobile app for Windows Phone, a problem most of their customers won't have), nor deposit cash, nor write checks (even e-checks). There are just too many limits on what I can do. Now I have to find a bank that can do all of that, but doesn't have even worse issues.
lifeformed 12y ago
What options do you have when you have a big check?

by mrcwinn 12y ago

ssharp 12y ago

I signed up for a Simple account when my turn on their wait list came up, but I quickly realized that there were too many limitations for me. The app and interfaces are nice, but some of the things you mentioned were ultimately deal-breakers. I have to deal with checks over 3k more than once a year and also have the occasional cash transaction of over $2,000. And that goes both ways, where I need to withdraw over $1,000 cash on occasion. At the time, they also didn't allow for joint accounts. I don't know if that has changed yet. I ultimately switched over to PNC because they have good branch and ATM coverage in my area and although their mobile app and web interface cannot touch Simple, they were substantially better than my previous bank's offerings. Someone told me that Charles Schwab checking accounts, although also virtual, reimburse all ATM fees. According to this person, that includes ridiculous fees like $20 at "gentleman's clubs".

ensignavenger 12y ago
If you need to withdraw more cash from Simple than the ATM limit, you can do so at just about any bank counter as a over the counter cash advance, there are generally no fees charged for this service. Checks over the deposit limit are a bit more of a challenge- unfortunately, I haven't had that problem :) I think you can mail them to Simple, but that is a few days delay.

rpicard 12y ago

I've been running into the same issues. I'm planning on moving away from Simple soon. Not being able to deposit a check without mailing it in (no mobile app for Windows Phone, a problem most of their customers won't have), nor deposit cash, nor write checks (even e-checks). There are just too many limits on what I can do. Now I have to find a bank that can do all of that, but doesn't have even worse issues.

lifeformed 12y ago

What options do you have when you have a big check?