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We debated whether or not to make this explicit in the postmortem, but yes, the operator in question still has their job, and for exactly the reasons that you o
by bcantrill 12y ago
We debated whether or not to make this explicit in the postmortem, but yes, the operator in question still has their job, and for exactly the reasons that you outlined: it was an honest mistake, they were deeply apologetic (as one might imagine) -- and we know that they (certainly!) won't be making that mistake again. Mistakes like this are their own punishment; additional punitive action serves only to instill fear rather than effect the changes necessary to not repeat the failure.
- dmourati 12y ago"Five why's" might be appropriate to suss out how the ultimate mistake was even possible.