9 ms·
On Hold And In Hell
- tptacek 17y ago[Citation needed]
- jerf 17y agoI assume you mean that first line? 1/70th of a week (rounding to a 70-year life span rather than going to look that up) is a bit under two and a half hours. There's no way I spend 2.5 hours a week on hold. Maybe they found a stat that says you will spend 1/70th of your life in a line of some sort, including being on hold, because that sounds at least plausible, and then worked that Layers of Editors (TM) journalist trick where you just sort of take a bit of truth and turn it into a lie, because it makes a better lead.
- paulhart 17y agoOnce upon a time Symantec (in the era of "Visual Cafe") had something akin to a radio program, complete with "DJ", who basically did a routine modeled on morning radio, complete with "updated traffic reports" that told you the current hold times on various streams. It was certainly unusual, but I guess if you had to call them a lot it would get a bit draining.
- bensummers 17y agoOr these companies could implement a decent web interface, so you don't have to talk to a underpaid human in $far_flung_poor_country. Or just reliably answer email instead of delivering to /dev/null. Either would do.
- furyg3 17y agoEffective callbacks are also nice.