6 ms·

I tend to agree with you, with the caveat that you can't have this philosophy and sell your customers 99.999% uptime[0]. [0] http://www.joyent.com/products/com

• jsmthrowaway 12y ago
  I disagree wholeheartedly. Your operational philosophy complements your SLA goals, it doesn't force them.
  • alrs 12y ago
    I can't figure out how your comment that "understanding mistakes will happen" is compatible with 99.999% uptime. I'm of the opinion that 99.999% for an individual instance isn't particularly achievable in a commodity hosting environment. That kind of uptime doesn't leave much room for the mistakes that you and I both anticipate. I do think that 99.999% is doable for a properly distributed whole-system across multiple geographically-dispersed datacenters. I think Joyent has gone wrong in promoting individual instance reliability.
    • elijahwright 12y ago
      Always ask how numbers like that are computed.
• mvc 12y ago
  They're not. That's a statement of what customers have enjoyed up until now. The actual SLA simply states what refund you get for each hour of downtime.