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Ask HN: 3 important questions to collect product feedback
If I had to collect feedback from my users about my product http://www.teamgum.com (Browser Extension for team based sharing, discovery and discussions on web pages), what should be the 3 important questions
Should it be
on-boarding process?
downloading extension?
UX?
Gaps?
I have lots of area to cover but want to focus on important ones
- vetleen 12y agoI would ask people to spend 2 minutes with the website/product and then answer: 1) To what extent you understand what this product is? (scale 1-7) 2) To what extent do you understand how you could use the product? (scale 1-7) 3.1) How probable is it that you will start using the product? (scale 1-7) 3.2) Please explain why/why not? (open ended). Having people understanding what the product is and does and how and why they should use it is the first gate you need to pass.
- kinj28 12y agoThanks for instant reply. I was not clear in my description. I want to put across this feedback questions to users who have already signed up and logged into the system once.