Additionally the statement: Our healing comes in two forms: Culture, and Tools. Speaks to the second half of those bullet points above. Learning more tools i

Additionally the statement: Our healing comes in two forms: Culture, and Tools. Speaks to the second half of those bullet points above. Learning more tools isn't going to "heal" anything. Tools (often) obfuscate process in order to make said process executable by an "operator" not an "admin."