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User interaction is monitored (almost always relatively anonymously) to discover the ways a website can more closely align with users' mental models. The indiv
by couchand 12y ago
User interaction is monitored (almost always relatively anonymously) to discover the ways a website can more closely align with users' mental models. The individual monitoring here seems to be done to discover failings in the user, rather than failings in the delivery. That's a significantly bigger intrusion.