If I were you, I'd spend lots of time talking to users, including sitting alongside them (virtually if necessary) as they use the product. This is a great thre

If I were you, I'd spend lots of time talking to users, including sitting alongside them (virtually if necessary) as they use the product. This is a great thread, and I applaud your attitude in searching for ways to add value. Most people would simply try to defend their existing position. If you apply any of these suggestions, you should post a follow-up in a couple of months.