The way they provide responses to their user reviews on the Play store is a bit off-putting -- they have a very "you're doing it wrong" tone, rather than accept

The way they provide responses to their user reviews on the Play store is a bit off-putting -- they have a very "you're doing it wrong" tone, rather than accepting the premises and complaints of their users. I think the basic concept is intriguing, but the lack of intuitive execution is a huge show-stopper when competing with things like swype.