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Responsive customer support is such a huge thing, and yet so few companies do it right.
by dueprocess 12y ago
Responsive customer support is such a huge thing, and yet so few companies do it right.
- etix 12y agoProbably because it's hard. Answering is easy, anyone can do it but making customers happy is way more difficult.
- mercer 12y agoEspecially for something as crucial as email. I am probably still sticking with gmail for a while, but I can't imagine the horror of suddenly being locked out and not being able to get on the phone with anyone.