IMO you're getting downvoted [sidenote: I wouldn't worry about karma so much] because your complaint is sort of analogous to complaining about higher prices at

IMO you're getting downvoted [sidenote: I wouldn't worry about karma so much] because your complaint is sort of analogous to complaining about higher prices at the Mom-and-Pop store across the street from the Walmart Supercenter. Newegg's "strict" RMA policies are often compared to the much-larger Amazon, who practically allows you to set a purchased item ablaze and return it for a full refund, no questions asked. Amazon will even pay for the return shipping in most cases. Sure, you can get better customer service from Amazon, just like you can get the same brand-name products from Walmart for cheaper than the Mom-and-Pop, but "supporting" a business typically implies sacrificing some sort of convenience (or money) because you believe in a business's philosophy. Since you were eventually reimbursed for the defective merchandise, you actually fared pretty well.