6 ms·

I agree with the principle presented here... but before we all hail Newegg, I'll explain why I have not conducted business with this company since 2009... Here

by joshjdr 12y ago

I agree with the principle presented here... but before we all hail Newegg, I'll explain why I have not conducted business with this company since 2009... Here is a letter I wrote Amex then, disputing a nasty transaction with this company. https://www.dropbox.com/s/8b8dg9diowqz48y/Amex%20Dispute%20Redacted.pdf https://www.dropbox.com/s/8b8dg9diowqz48y/Amex%20Dispute%20R... This is real, and I won.

cryowaffle 12y ago
Trust me, I am doing you a favor: Your redaction technique is very poor. Almost every redaction you used allows us to see the tops and bottoms of the letters which is enough to recreate all the hidden characters. Partial redaction is no redaction.
- joshjdr 12y ago
  Was there anything beyond that which would enable reconstruction of the data? Just curious. I was only trying to share, and on a level which would enable the audience to know it was real. Thanks.
neurobro 12y ago
What's the point of redaction if you keep enough of the data intact to trivially reconstruct it?
- joshjdr 12y ago
  I guess none. The information redacted was not really critical, I tried to remove personally identifying information while making the point... but I understand your point and appreciate the feedback. Thank you.
joshjdr 12y ago
Understood, and totally redacted now. Look, I was just trying to present some truth, at least my truth. I tried to anonymize, but I understand the audience here is pretty sophisticated.. If anyone wants to advise on how to share this better please advise. I'm not trying to hate, just share some facts. I was surprised the seemingly fanboy level reaction to Newegg here. I did a fair amount of business with them previously and their behavior in this case was truly objectionable. This isn't exactly a Snowden level revelation... I was just saying this company isn't exactly a bunch of angels... I now use Amazon for what I used to buy from Newegg. They cost a bit more for some things but are a stand up company and have always stood behind their sales. If something doesn't work they accept a return (which is commendable), and if something is delivered broken (which is what happened in this case) they don't give you a rash of sh*t.
- lotharbot 12y ago
  > "I was just trying to present some truth" Here on HN, we don't want mere truth. We also optimize for interesting and directly relevant comments. "Newegg egregiously screwed up a return for me" may be true, but how exactly is it interesting or relevant in a discussion about their response to patent trolls?
  - joshjdr 12y ago
    The response here has been a surge of "I'd do more business with Newegg because of this." I stated my point. I agree with this point of the article, but I wouldn't do business with these guys. For the record, the letter previously published outlined exactly what happened. They shipped me an item that came out of the box broken. When I wrote to them they responded acknowledging, and issued an RMA. When they received the item they denied the return. I wrote back this was unacceptable. After a further week of no response I disputed the charge. At that point Newegg updated the status to "Repair". They shipped me back the "Replacement Item", and I put these things in quote because it references their language, when in fact it was the same broken item that I received. I reopened the dispute, demonstrating with photography exactly what happened. I wrote that I intended to re-open the dispute, at which point I received a refund from Amex. I am surprised I am losing karma for this. For what? An opposing view? I've been nothing but genuine here. If you want to know who I am you don't need to analyze the parts of the small % of the letters that weren't redacted. Google my e-mail address. It's in my public profile. Also, if you want to fight patent trolls, support EFF. They don't have t-shirts, but they do have hoodies: https://supporters.eff.org/shop/nsa-spying-hooded-sweatshirt https://supporters.eff.org/shop/nsa-spying-hooded-sweatshirt
    - oldmanjay 12y ago
      I think you're missing the point. off topic ranting about why you don't like newegg is why you're being voted down. it has no relevance to the topic no matter how important it feels to you. I say this having no particular allegiance to newegg. I'm simply pointing out something you don't seem to understand.
    - 12y ago

by joshjdr 12y ago

cryowaffle 12y ago

Trust me, I am doing you a favor: Your redaction technique is very poor. Almost every redaction you used allows us to see the tops and bottoms of the letters which is enough to recreate all the hidden characters. Partial redaction is no redaction.

joshjdr 12y ago
Was there anything beyond that which would enable reconstruction of the data? Just curious. I was only trying to share, and on a level which would enable the audience to know it was real. Thanks.

neurobro 12y ago

What's the point of redaction if you keep enough of the data intact to trivially reconstruct it?

joshjdr 12y ago
I guess none. The information redacted was not really critical, I tried to remove personally identifying information while making the point... but I understand your point and appreciate the feedback. Thank you.

joshjdr 12y ago

Understood, and totally redacted now. Look, I was just trying to present some truth, at least my truth. I tried to anonymize, but I understand the audience here is pretty sophisticated.. If anyone wants to advise on how to share this better please advise. I'm not trying to hate, just share some facts. I was surprised the seemingly fanboy level reaction to Newegg here. I did a fair amount of business with them previously and their behavior in this case was truly objectionable. This isn't exactly a Snowden level revelation... I was just saying this company isn't exactly a bunch of angels... I now use Amazon for what I used to buy from Newegg. They cost a bit more for some things but are a stand up company and have always stood behind their sales. If something doesn't work they accept a return (which is commendable), and if something is delivered broken (which is what happened in this case) they don't give you a rash of sh*t.

lotharbot 12y ago
> "I was just trying to present some truth" Here on HN, we don't want mere truth. We also optimize for interesting and directly relevant comments. "Newegg egregiously screwed up a return for me" may be true, but how exactly is it interesting or relevant in a discussion about their response to patent trolls?
- joshjdr 12y ago
  The response here has been a surge of "I'd do more business with Newegg because of this." I stated my point. I agree with this point of the article, but I wouldn't do business with these guys. For the record, the letter previously published outlined exactly what happened. They shipped me an item that came out of the box broken. When I wrote to them they responded acknowledging, and issued an RMA. When they received the item they denied the return. I wrote back this was unacceptable. After a further week of no response I disputed the charge. At that point Newegg updated the status to "Repair". They shipped me back the "Replacement Item", and I put these things in quote because it references their language, when in fact it was the same broken item that I received. I reopened the dispute, demonstrating with photography exactly what happened. I wrote that I intended to re-open the dispute, at which point I received a refund from Amex. I am surprised I am losing karma for this. For what? An opposing view? I've been nothing but genuine here. If you want to know who I am you don't need to analyze the parts of the small % of the letters that weren't redacted. Google my e-mail address. It's in my public profile. Also, if you want to fight patent trolls, support EFF. They don't have t-shirts, but they do have hoodies: https://supporters.eff.org/shop/nsa-spying-hooded-sweatshirt https://supporters.eff.org/shop/nsa-spying-hooded-sweatshirt
  - oldmanjay 12y ago
    I think you're missing the point. off topic ranting about why you don't like newegg is why you're being voted down. it has no relevance to the topic no matter how important it feels to you. I say this having no particular allegiance to newegg. I'm simply pointing out something you don't seem to understand.
  - 12y ago